Customer Support

Shipping & Delivery


Most orders are dispatched within 2-3 working days.

We make every effort to deliver your goods in the shortest time possible. If the item which you order is out of stock, or is going to be delayed in any way, we will contact you via email and offer you the option to cancel should you not wish to wait.  Our website is closely monitored and updated on a daily basis so hopefully this minimizes any disappointments.

Postage & Packing starts at £4.00 per order* and we send using Royal Mail 2nd Class parcel post, so they should arrive within 3-4 days.  For large orders we use PARCELFORCE48 and this starts at £15 per order* We may split your order across packaging boxes to allow us to send as cost effectively as possible.  If you are local you can also come and collect from our HQ in Walters Ash. If you require your goods quicker then please email us to discuss before you place your order and we'll arrange something that suits you.

*Please note:  Our standard postage cost of £4 covers a package up to 2kg in weight; to give you an idea, that would cover two candles OR two diffusers OR one candle and one diffuser - for three or more products we would split across mailing boxes so the cost would be £8.  If you want a larger order then we'd recommend PARCELFORCE48 - please do email so we can calculate postage before you order.  Our Crystal tealight holders are heavy so once you've placed your order we will contact you IF postage weight goes over - We will ALWAYS ensure we find the most cost effective way to get your order to you!

Description of Goods & Pricing


All images and product specifications are solely to represent an approximate description of goods. Should you require any further information on any of our products, please contact us by email.

All prices are correct at the time of going to press, inclusive of VAT at the current rate. We do, however, reserve the right to change the price and specification of products without prior notice.

Privacy Policy

Serenity-Lifestyle is committed to ensuring that your privacy is protected and will not disclose buyers’ information to any third parties.

We may periodically send promotional emails informing you of new products and special offers or other information that we hope you find interesting using only the email address you have provided.

Should you wish not to receive any such emails, please contact us to remove your name from our marketing list.

Guarantee & Returns

We hope that you will be delighted with your order. However, if you are in any way dissatisfied with your purchase, please notify us within 24 hours of receipt by email. Items should be returned in their original unused condition within 14 days. Please note that we are not responsible for return postage so we recommend that you obtain proof of postage or, for high value items, we would also advise that you use registered post. We will process your refund (excluding delivery costs) as soon as we receive your parcel.

We will not grant a refund or exchange on any product that fails to reach us.

100% Secure Ordering


Making a purchase online at is quick, easy and available 24 hours, 7 days per week (subject to

site maintenance). Simply browse our online store and ‘add to cart’ any item you wish to purchase. Once you have finished shopping and are sure you have the correct quantities, simply click the ‘checkout’ button where you will be asked for a few details in order to complete your order.

Our payment process is operated through Pay Pal Pro via a secure server. All your card information is encrypted using the latest secure technology and passed directly to Pay Pal Pro for authorisation.

We can only process your order once authorisation has been obtained.  Serenity-Lifestyle does not store any financial information provided by the customer.


candle safety


To find out more about our handpoured soy candles please visit our 'Burning your Candle' page for more information.


Contact Us

If you would like to contact us directly then please send an email in the first instance to


Our mailing address for returns is:

Serenity Lifestyle

c/o Ashburnham Cottage

Ashburnham Drive

Walters Ash


HP14 4UD