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Customer Service

 

If you have any queries during office hours, please do not hesitate to get in touch using the contact us form for a quick response.

If you've any questions about your handpoured soy candle please visit our 'Burning your Candle' page as we might have the answer there.




 

Postage

 

We will endeavour to send your goods within 2-3 working days.  If you have not received your parcel with 7 working days of ordering please make contact so we can investigate.

We send everything Royal Mail 2nd Class Parcel - this currently costs £3.10, plus we have a nominal cost of 90p to cover packaging so your total shipping cost is £4.00.

Please note: This covers a package up to 2kg in weight, which, for example, would cover two candles OR two wheat bags OR one candle and one wheat bag - if you want to order more than two candles then do email so we can calculate postage!

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