Send us a message:
If you have any queries during office hours, please do not hesitate to get in touch using the contact us form for a quick response.
If you've any questions about your handpoured soy candle please visit our 'Burning your Candle' page as we might have the answer there.
We will endeavour to send your goods within 2-3 working days. If you have not received your parcel with 7 working days of ordering please make contact so we can investigate.
Postage & Packing starts at £4.00 per order* and we send using Royal Mail 2nd Class parcel post, so they should arrive within 3-4 days. For large orders we use PARCELFORCE48 and this starts at £15 per order* We may split your order across packaging boxes to allow us to send as cost effectively as possible. If you are local you can also come and collect from our HQ in Watlers Ash. If you require your goods quicker then please email us to discuss before you place your order and we'll arrange something that suits you.
*Please note: Our standard postage cost of £4 covers a package up to 2kg in weight; to give you an idea, that would cover two candles OR two diffusers OR one candle and one diffuser - for three or more products we would split across mailing boxes so the cost would be £8. If you want a larger order then we'd recommend PARCELFORCE48 - please do email so we can calculate postage before you order. Our Crystal tealight holders are heavy so once you've placed your order we will contact you IF postage weight goes over - We will ALWAYS ensure we find the most cost effective way to get your order to you!