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Customer Service

 

If you have any queries during office hours, please do not hesitate to get in touch using the contact us form for a quick response.

If you've any questions about your handpoured soy candle please visit our 'Burning your Candle' page as we might have the answer there.




 

Postage

 

We will endeavour to send your goods within 2-3 working days.  If you have not received your parcel with 7 working days of ordering please make contact so we can investigate.

We send everything Royal Mail 2nd Class Parcel - this currently costs £3.10, plus we have a nominal cost of 90p to cover packaging so your total shipping cost is £4.00. If you are local then you are more than welcome to collect your order.

Please note:  Our standard postage cost of £4 covers a package up to 2kg in weight; to give you an idea, that would cover two candles OR two wheat bags OR one candle and one wheat bag - if you want to order more than two candles etc. then do email so we can calculate postage before you order.  Our Crystal tealight holders are heavy so once you've placed your order we will contact you IF postage weight goes over - We will always ensure we find the most cost effective way to get your order to you!

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